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Accessibility Plan and Policies for RBC InvestEase Inc.

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This 2014-21 accessibility plan outlines the policies and actions that RBC InvestEase Inc. (RBCIE) will put in place to improve opportunities for people with disabilities and meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards).

Statement of Commitment:

RBCIE is committed to:

  • providing clients with disabilities the same opportunity to access our products and services
  • allowing clients with disabilities to benefit from the same services, in the same place, and in an equitable way as other customers
  • providing a professional environment that promotes barrier-free access for all clients as required by applicable legislation
  • providing employees and job applicants with reasonable accommodation
  • providing information in ways that are accessible to people with disabilities, and
  • meeting these commitments in a timely manner

Training

RBCIE will provide training to employees and contract workers on the requirements of the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards) and on the requirements of the Ontario Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and contract workers.

RBCIE has taken the following steps to ensure employees are provided with the training noted above:

  • A training course has been provided and rolled out to all employees and contract workers covered under this legislation.
  • All employees and contract workers mentioned above will be trained as soon as practicable.
  • We will keep a record of the training provided under this section.

Kiosks

RBCIE will take the following steps to ensure employees have regard to the needs of people with disabilities when procuring or acquiring self-service kiosks:

  • Accessibility questions pertaining to the accommodation of persons with disabilities will be available for inclusion in Request For Information (RFI) and Request For Proposal (RFP) procurement templates.

Information and communications

RBCIE is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information

RBCIE is committed to providing publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when requested.

Feedback

RBCIE will ensure existing processes for receiving and responding to feedback are accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request.

Accessible formats and communication supports

RBCIE will take the following steps to provide or arrange for the provision of accessible formats and communication supports, upon request, for persons with disabilities:

  • We will provide such accessible formats and communication in a timely manner that takes into account the person’s accessibility needs due to disability.
  • We will provide such accessible formats and communication at a cost that is no more than the regular cost charged to other persons.
  • We will consult with the person making the request to determine the suitability of an accessible format or communication support.

Accessible websites and web content

RBCIE will take the following steps to make all internet websites and web content conform with WCAG 2.0, Level AA, except where meeting such requirements are not practicable, to meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards) by January 1, 2021:

  • By January 1, 2021, all internet web sites and web content on those sites must conform with WCAG 2.0 Level AA.
  • We will post resources on our Intranet for employees and contract workers to use in order to meet this requirement.
  • We will ensure that all employees and contract workers involved in the development of our internet web sites and web content are aware of and have access to developer guidelines and best practices for meeting this requirement.
  • We will ensure that all employees and contract workers involved in the testing of our internet web sites and web content are aware of and have access to the testing guidelines and best practices for meeting this requirement.

Employment

RBCIE is committed to fair and accessible employment practices.

  • We will advise the public and employees through our public recruitment web sites that, when requested, we will accommodate people with disabilities during the recruitment, selection, and hiring processes
  • We have incorporated this requirement into HR Policies and have advised and made them available to all employees and people managers

RBCIE has developed and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

  • We have incorporated this requirement into HR Policies and have advised and made them available to all employees and people managers

We ensure the accessibility needs of employees with disabilities are taken into account in using performance management, career development and re-deployment processes.

  • We have incorporated this requirement into HR Policies and have advised and made them available to all employees and people managers

RBCIE will take the necessary steps to prevent and remove other accessibility barriers identified.

  • We have incorporated this requirement into HR Policies and have advised and made them available to all employees and people managers

For More Information

For more information on this accessibility plan, please contact us at:

Phone: 1-800.769.2531

Email: questions@rbcinvestease.com

Accessible formats of this document are available free upon request from:

RBC InvestEase Inc.
P.O. Box 4288 STN A
Toronto, ON M5W 0J8